Policies & Information

At Security Direct, we believe in being open, transparent and providing our customers with all the information they need before, during and after making a purchase.

This page brings together our policies and customer information to help you understand how we operate, what you can expect from us and your rights when using our website or purchasing our products.

Terms of Service

Our Terms of Service explain the conditions that apply when using our website, requesting quotations and purchasing products from Security Direct.

View our Terms of Service

Privacy Policy

Our Privacy Policy explains how we collect, use and protect your personal information in accordance with UK data protection legislation.

View our Privacy Policy

Shipping Policy

Our Shipping Policy explains our delivery areas, estimated lead times, delivery charges and what you can expect when your order is delivered.

View our Shipping Policy

Returns & Refund Policy

Our Returns & Refund Policy explains your cancellation rights, returns process, refunds and how bespoke products are treated.

View our Returns & Refund Policy

Cookie Policy

Our Cookie Policy explains how cookies and similar technologies are used on our website, including how you can manage your cookie preferences.

View our Cookie Policy

Warranty Policy

Our Warranty Policy explains the warranties available on our products, what is covered, exclusions and how to make a warranty claim.

View our Warranty Policy

Installation Policy

Our Installation Policy explains what is included within our installation service, customer responsibilities, site requirements and what to expect before installation begins.

View our Installation Policy

Complaints Policy

Our Complaints Policy explains how to raise a concern and how we aim to resolve any issues quickly and fairly.

View our Complaints Policy

Accessibility Statement

Our Accessibility Statement outlines our commitment to making our website accessible to all users and explains how you can contact us if you experience any difficulties.

View our Accessibility Statement

Contact Us

If you have any questions about any of our policies or require further assistance, our friendly Sales Team will be happy to help.

Security Direct Products Ltd

Suite A
Annie Reed Court
Annie Reed Road
Beverley
East Yorkshire
HU17 0LF

Telephone: 0800 046 6380

Email: sales@securitydirectuk.com

Website: www.securitydirectuk.com