Repairs & Call Outs

Our repair service includes:

• Emergency breakdowns (doors stuck open or closed)
• Motor, control panel, and electrical faults
• Damaged slats, curtains, or bottom rails
• Safety edge and sensor issues
• Alignment and operational faults
• General wear and tear

We aim to restore safe operation as quickly as possible, with a focus on reliability rather than temporary fixes.

We understand that not all systems are originally supplied by us, and we will always try to help where we can. However, there are some important limitations:

• Parts availability – Some manufacturers discontinue components, especially on older systems
• Compatibility issues – Our standard parts and components may not be compatible with other brands
• Unknown specifications – Without original install data, diagnostics can take longer
• Safety compliance – Older systems may not meet current safety standards

For these reasons, we may recommend upgrading or replacing components if a reliable repair is not possible.

For customers who prefer to carry out their own repairs, we can supply a range of spare parts for roller shutters and related systems.This is particularly useful for:

• Maintenance teams
• Facilities managers
• Trade customers
• Competent DIY users

We can supply:

• Motors and control units
• Remote control kits and receivers
• Bottom rails and safety edges
• Slats and curtain components
• Locks and manual override systems
• Replacement key components

Important Considerations

To ensure compatibility, we will need accurate information about your existing system, including:

• Manufacturer (if known)
• Type of shutter or door
• Sizes and dimensions
• Photos of the installation and damaged parts

Please note:

• Not all parts are interchangeable between brands
• Incorrect parts can cause further damage or safety risks
• Some repairs (especially electrical or safety-related) should only be carried out by qualified engineers

If you are unsure, we recommend using our repair service to ensure the system is fixed safely and correctly.

If your shutter or door has failed and is affecting security or access, we offer a call-out service to attend site and make the system safe.

This may include:

• Securing the premises
• Isolating unsafe systems
• Temporary repairs where possible
• Providing a clear plan for full repair or replacement

Many breakdowns we attend could have been prevented with routine servicing.

Regular maintenance helps to:

• Identify worn or failing components early
• Reduce the risk of unexpected breakdowns
• Extend the lifespan of your equipment
• Ensure compliance with safety regulations
• Avoid costly emergency call-outs

For high use systems such as roller shutters, fire shutters, and industrial doors, we strongly recommend a planned maintenance schedule.

We focus on practical, honest advice:

• If a repair is viable, we’ll fix it properly
• If parts are unavailable or unreliable, we’ll tell you upfront
• If replacement is more cost-effective, we’ll explain why

Our goal is to keep your system safe, compliant, and operational with minimal disruption.