Terms of service
Last Updated: 3 July 2026
1. Introduction
These Terms of Service ("Terms") govern your use of the Security Direct website and the purchase of products and services from Security Direct Products Ltd.
By accessing our website, requesting a quotation or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use our website or place an order.
2. About Us
Security Direct Products Ltd
Suite A
Annie Reed Court
Annie Reed Road
Beverley
East Yorkshire
HU17 0LF
Company Registration Number: 07187931
VAT Registration Number: GB990908675
Telephone: 0800 046 6380
Email: sales@securitydirectuk.com
Website: www.securitydirectuk.com
Throughout these Terms, "Security Direct", "we", "our" and "us" refer to Security Direct Products Ltd.
3. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
- Attempt to gain unauthorised access to our systems.
- Introduce viruses or malicious software.
- Copy or reproduce website content without permission.
- Misuse our website in any way that could affect its operation.
We reserve the right to suspend or terminate access where misuse is identified.
4. Product Information
We make every reasonable effort to ensure product descriptions, specifications, dimensions, images and prices are accurate.
However:
- Product images are for illustration purposes only.
- Colours may vary slightly due to manufacturing processes and screen settings.
- Manufacturers may update specifications without notice.
- Dimensions shown are nominal unless otherwise stated.
5. Quotations
Unless otherwise stated:
- Quotations are valid for 30 days.
- Quotations are subject to product availability.
- Prices may change after the quotation expires.
- Quotations do not constitute acceptance of an order.
Security Direct reserves the right to amend quotations where manufacturer prices or delivery costs change before the order is accepted.
6. Orders
Placing an order with us constitutes an offer to purchase.
Your order is only accepted when we confirm acceptance in writing.
We reserve the right to refuse or cancel any order before acceptance, including where:
- pricing errors have occurred,
- products become unavailable,
- fraud is suspected,
- incorrect information has been supplied,
- payment cannot be authorised.
7. Bespoke Products
Many of our products are manufactured specifically to your requirements.
These include (but are not limited to):
- Roller Shutters
- Fire Shutters
- Fire Curtains
- Steel Doors
- Security Doors
- Security Grilles
- Window Security Products
- Custom Manufactured Components
Once manufacture has commenced, bespoke products cannot normally be cancelled or amended.
Please carefully check all dimensions, specifications and finishes before confirming your order.
8. Customer Measurements
Where products are manufactured using measurements supplied by the customer, you are responsible for ensuring those measurements are accurate.
Security Direct accepts no responsibility for products manufactured correctly to customer-supplied dimensions that later prove unsuitable.
Where we have undertaken a site survey, we will manufacture using the measurements recorded during that survey.
9. Prices
Unless otherwise stated:
- Prices exclude delivery.
- Prices exclude installation.
- Prices include VAT only where clearly shown.
- Delivery charges are calculated separately.
We reserve the right to correct genuine pricing errors before accepting an order.
10. Payment
Payment methods are displayed during checkout.
We may accept payment by:
- Debit Card
- Credit Card
- Bank Transfer
- Shopify Payments
- PayPal
- Approved finance providers (where available)
Payment must be received before products are dispatched unless an approved credit account is in place.
Business credit accounts remain subject to our agreed payment terms.
Late payments may incur interest and reasonable recovery costs where permitted by law.
11. Delivery
Estimated delivery times shown on our website or quotations are provided as guidance only.
Delivery dates cannot be guaranteed.
Delays may occur due to:
- manufacturing
- supplier delays
- transport issues
- weather
- material shortages
- circumstances beyond our control.
Risk in the goods passes to the customer upon delivery.
Ownership remains with Security Direct until full payment has been received.
12. Installation
Where Security Direct provides installation services, the customer is responsible for ensuring:
- safe access,
- adequate working space,
- suitable structural openings,
- electrical supplies where required,
- unrestricted access for delivery vehicles.
If installation cannot proceed due to site conditions outside our control, additional charges may apply.
13. Delays Requested by the Customer
If delivery or installation is delayed at the customer's request after manufacture has been completed, we reserve the right to charge reasonable storage, transport and administration costs.
14. Inspection of Goods
Customers should inspect goods as soon as reasonably possible after delivery.
Any transport damage, shortages or incorrect deliveries should be reported within 72 hours wherever possible.
This requirement assists us in making claims against our carriers and does not affect your statutory rights.
15. Warranties
Many products supplied by Security Direct include manufacturer or company warranties.
Warranty periods vary depending on the product.
Warranties do not normally cover:
- accidental damage,
- misuse,
- lack of maintenance,
- unauthorised modifications,
- normal wear and tear,
- incorrect installation by others.
Full warranty information is available upon request or within individual product documentation.
16. Returns & Refunds
Our Returns & Refund Policy forms part of these Terms.
Please refer to our separate Returns & Refund Policy for information regarding:
- cancellations,
- returns,
- refunds,
- bespoke products,
- faulty goods,
- consumer rights.
17. Limitation of Liability
Nothing within these Terms excludes or limits liability where it would be unlawful to do so.
Subject to applicable law, Security Direct shall not be liable for:
- indirect losses,
- loss of profits,
- loss of business,
- loss of contracts,
- consequential losses,
- delays caused by events outside our reasonable control.
Our total liability shall not exceed the value of the goods or services supplied, except where prohibited by law.
18. Intellectual Property
All website content, including:
- text,
- photographs,
- drawings,
- graphics,
- logos,
- videos,
- product information,
remains the property of Security Direct Products Ltd or its licensors.
No content may be copied, reproduced or distributed without prior written permission.
19. Privacy
We process personal information in accordance with our Privacy Policy.
Please refer to our separate Privacy Policy for further information regarding how we collect, use and protect your personal information.
20. Force Majeure
We shall not be liable for delays or failure to perform our obligations where such delays arise from circumstances beyond our reasonable control.
These may include:
- severe weather,
- fire,
- flood,
- industrial disputes,
- pandemics,
- government restrictions,
- supplier failures,
- transport disruption,
- shortages of materials.
21. Changes to These Terms
We may update these Terms from time to time.
The version published on our website at the time an order is accepted will apply to that order.
22. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23. Contact Us
If you have any questions regarding these Terms, please contact us:
Security Direct Products Ltd
Suite A
Annie Reed Court
Annie Reed Road
Beverley
East Yorkshire
HU17 0LF
Telephone: 0800 046 6380
Email: sales@securitydirectuk.com
Website: www.securitydirectuk.com
