Roller Shutter Servicing

Do I need to Service my Roller Shutter?

Roller Shutter Service

The simple answer is Yes and is a legal requirement.

Roller Shutters are expensive pieces of equipment. They are regularly used and susceptible to wear and tear. If they are not regularly services then the can become dangerous pieces of equipment. Regular servicing can extend the working life of the product and reduce breakdowns.


Under the Health and Safety Act 1974, Roller Shutters and Doors are classed as machinery. All owners/managers of premises, including homeowners, have a duty of care to persons who may be affected by doors and gates on their premises. In the event of loss or injury caused by an unsafe gate or door, the injured party may be able to sue in a civil court to recover damages. Insurance cover is available for such risks, but may be prejudiced if the owner/manager has failed to maintain a door or gate to a reasonable standard.

Employers and the self-employed are additionally liable to criminal prosecution under health and safety law if unsafe doors and gates exist on premises under their control; this could include landlords, managing agents and facilities managers.

More information can be found on the HSE website - CLICK HERE

Why do I need to Service my Roller Shutter?

  • Legal Requirement
  • Roller Shutters are machinery and can Cause Serious Injuries and Death
  • Increase the life of the product
  • Maintain any manufacturers warranties
  • Reduce breakdowns

What does a Service include?

When we service a Roller Shutter door, we have a checklist of individual things to check, which include;

  • Check Fixings are secure
  • Motor Limits are set correctly
  • Check bearings and springs
  • Ensure the shutter is operating correctly
  • Look for any signs of wear or damage
  • Check wiring is in good condition
  • Check safety devices to ensure they are working correctly

Can I service my Roller Shutter?

There are regular checks you can do on your roller shutter door to help maintain the life of the shutter and main any warranties;

Clean the roller shutter curtain - Dirt can build up on the curtain, which can scratch the paintwork. Simply clean the curtain with warm soapy water. We don't recommend using any abrasive or industrial cleaners, as this could damage the paint.

Check the roller shutter is working correctly - Ensure the roller shutter door is opening and closing correctly and smoothly. Is the roller shutter door making any loud or clunking noises?

Replace any Batteries - Some of the roller shutters have batteries in Hand Transmitters and Safety Edges. We advise batteries are replaced every 12 months, so they continue to work smoothly. The cold weather and remote controls buttons pressed in your pocket can significantly reduce the life of a battery.

Anything else should be carried out by a professionally trained engineer.

How often do I need to service my Roller Shutter?

This usually depends on how often the roller shutter is operated and the type of shutter. As a general guide;

  • 1-2 Operations a day - Service Annually
  • Up to 15 operations per day - 6 months
  • Up to 30 operations per day - 4 months
  • Up to 45 operations per day - 3 months
  • Over 45 operations per day - 2 months

Fire rated roller shutters will differ to the above, as they are part of a building fire safety strategy. A typical example;

  • Fire Alarm testing - Weekly
  • Visual inspections - Monthly
  • Full Service - Annually

How much does a service cost?

This will depend on several factors;

  • Site Location
  • Type of Product
  • Size of the opening
  • Access Equipment
  • Age of the shutter
  • Parts required

The best thing to do is contact our Sales Team and we will be able to give you a quote.

We provide a detailed report on the completed maintenance for each door, providing a clear health check for each shutter for compliance purposes.