Frequently Asked Questions

There are no Stupid Questions.  Any unanswered questions - Contact Us


"Are Electric Roller Shutters, much more expensive than Manual Shutters?"


Generally electric roller shutters are slightly more expensive, but not as much as people think.   Most of the time it can be as little as £75 ex VAT for electric operation.  What makes Electric Roller Shutters more expensive is when you start having Remote Control operation.


"What is the most cost effective type of roller shutter?"


Single Skin Galvanised Steel Roller Shutters tend to be the most cost effective type of roller shutter.


"Do the Shutters come with any Guarantee?"


The Shutters are guaranteed against defect of material or workmanship, subject to the correct installation, maintenance and operation for a period a 2 years from the date of purchase.   

In addition the Tube Motors are guaranteed for 5 years against faulty materials and workmanship.

Where a warranty is upheld, we will supply all necessary parts to enable installers to complete satisfactory repairs.   The warranty terms does not extend to cover labour and consequential loss arising from any claim.

"What is the difference between the Stock Doors and Bespoke Doors?"

Stock Doors come in a range of standard sizes, specifications and colours.   You fit the nearest sized door and if necessary we have a range of Infill Panels to make up the opening.  These doors are very good if you want something quick, as we offer a next day delivery on these doors.  They are more cost effective than bespoke doors.

Bespoke Doors can be made to suit your opening and made to suit your requirements.  We carry a large range of Hardware, Glazing Options and Colours.   The doors are better made than the stock doors, but slightly more expensive.  Delivery on a Bespoke Door is around 2-3 weeks depending on the specification.


"Do the Shutters come with any Guarantee?"

The Shutters are guaranteed against defect of material or workmanship, subject to the correct installation, maintenance and operation for a period a 2 years from the date of purchase.   


Where a warranty is upheld, we will supply all necessary parts to enable installers to complete satisfactory repairs.   The warranty terms does not extend to cover labour and consequential loss arising from any claim.

"Can Security Grilles be Fitted Internally or Externally?"

Most grilles can be fitted Internally or Externally, but it is always more secure to fit then on the inside.   If you fit anything externally the fixings are more vulnerable to attack and they can attack the grilles without breaking any glass and setting off the alarm.


"Do the  Security Grilles come with any Guarantee?"

The grilles are guaranteed against defect of material or workmanship, subject to the correct installation, maintenance and operation for a period a 1 year from the date of purchase.   

Where a warranty is upheld, we will supply all necessary parts to enable installers to complete satisfactory repairs.   The warranty terms does not extend to cover labour and consequential loss arising from any claim.


"How do you measure an opening?"


We recommend that you measure the width and height of the opening in mm and in 3 places. For the width we suggest taking the sizes across the Top, Middle and Bottom of the opening. Measure the Height of the opening on the LHS, Middle and RHS. You can then give us the smallest size for the width and height, we will then allow for manufacturing tolernaces.


"What time can we expect our Delivery?"


Deliveries using our own transport or carriers are usually made between 8am -6pm Monday to Friday. Sometimes we can specify Timed Deliveries with carriers ie; Pre 10am, Pre Noon, this is available at an additional cost.


"What do I do when I get the Delivery?"


When you get a Delivery, its very important that you check that the number of packages matches the Delivery Note. Also, check for any damages to the packaging. If you notice that there are items missing or damaged, then please write this on the Delivery Note and contact our Sales team immediately. If you don't then you may be liable for additional costs.


"Do you accept American Express?"


Unfortunately, we do not accept American Express.


"Do you charge for Payment with Debit or Credit Cards?"


As of January 2018, retailers can no longer charge you a fee for paying with your Debit or Credit Card.


"Do you provide a Warranty for your Installations?"


Yes, we provide a full 12 months Warranty on the Product and the Installation. If you have any problems within the first year, then we will come and resolve the issues at not cost. This excludes damages caused by miss-use.
On top of this some products carry additional parts warranties, for example; Excel Roller Garage Doors come with a 7 Year Parts Warranty on the Motor and the Control Unit. Retractable Gates come with a 2 Year Warranty.


"Are there any reasons why the Warranty would be Void?"


The Warranty would be VOID if the product has been damaged due to Vandalism or Miss-use. Most of the Warranties are also based on the products getting regularly serviced, usually every 12 months.


"Can I Cancel my Order?"


Most of our products are manufactured to suit your openings sizes. The chances of them fitting another opening is very slim, so they will be scrap. For this reason you cannot Cancel your order, if we have manufactured your products. If the products have not been manufactured then cancelling the order may not be a problem. Please contact our Sales team if you have any concerns.


"If I order the wrong Stock Product, can I return it?"


If the product is a Stock Item and you want to return it, then you can. There will be a 20% Restocking Charge, please speak to our Sales team.