Frequently Asked Questions

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"Are Electric Roller Shutters, much more expensive than Manual Shutters?"


Not anymore! This was true until recently, but some models of electric shutter are now as cheap or cheaper than manual shutters. However, remote control systems will increase the price.


"What is the most cost effective type of roller shutter?"


Single Skin Galvanised Steel Roller Shutters tend to be the most cost effective type of roller shutter.


"Are the Shutters Guaranteed?"


The Shutters are guaranteed against defect of material or workmanship, subject to the correct installation, maintenance and operation for a period a 2 years from the date of purchase.   

In addition the Tube Motors are guaranteed for 5 years against faulty materials and workmanship.

Where a warranty is upheld, we will supply all necessary parts to enable installers to complete satisfactory repairs.   The warranty terms does not extend to cover labour and consequential loss arising from any claim.

"What is the difference between the Stock Doors and Bespoke Doors?"

Stock Doors come in a range of standard sizes, specifications and colours. You fit the nearest sized door and if necessary we have a range of Infill Panels to make up the opening. These doors are very good if you want something quick, as we offer a next day delivery on these doors. They are more cost effective than bespoke doors.

Bespoke Doors can be made to suit your opening and made to suit your requirements. We carry an extensive range of Hardware, Glazing Options and Colours. The doors are better made than the stock doors, but slightly more expensive. Delivery on a Bespoke Door is around 2-3 weeks depending on the specification.


"Are the Doors Guaranteed?"

They’re guaranteed against defect of material or workmanship, subject to correct installation, maintenance, and operation, for a period of one year from data of purchase.Where a warranty is upheld, we will supply all necessary parts to enable installers to complete satisfactory repairs. The warranty terms do not extend to cover labour and consequential loss arising from any claim.


Where a warranty is upheld, we will supply all necessary parts to enable installers to complete satisfactory repairs.   The warranty terms does not extend to cover labour and consequential loss arising from any claim.

"Can Security Grilles be Fitted Internally or Externally?"

Most grilles can be fitted Internally or Externally, but it is always more secure to fit then on the inside.   If you fit anything externally the fixings are more vulnerable to attack and they can attack the grilles without breaking any glass and setting off the alarm.


"Are the Grilles Guaranteed?"

Grills are guaranteed against defect of material or workmanship, subject to correct installation, maintenance, and operation, for a period of one years from date of purchase.The warranty terms do not extend to cover labour and consequential loss arising from any claim.


"How do you measure an opening?"


We recommend measuring the opening’s width and height in three places, recording the results in millimetres (mm). Give us the smallest size for the width and height and we will allow for manufacturing tolerances.


"What time can we expect our Delivery?"


Deliveries using our own transport or carriers will usually be made between 8am and 6pm on Monday to Friday. We can sometimes specify timed deliveries at an additional cost.


"What do I do when I get the Delivery?"


It’s important to be sure the number of packages you receive matches the number on the delivery note. You should also check the packaging is undamaged. Contact our sales team immediately if there’s an issue.


"Do you accept American Express?"


Regrettably, we do not.


"Do you charge for Payment with Debit or Credit Cards?"


As of January 2018, retailers can no longer charge you a fee for paying with your Debit or Credit Card.


"Do you provide a Warranty for your Installations?"


Yes, we provide a full 12 months Warranty on the Product and the Installation. If you have any problems within the first year, then we will come and resolve the issues at cost. This excludes damages caused by misuse.
On top of this some products carry additional parts warranties, for example; Excel Roller Garage Doors come with a 7 Year Parts Warranty on the Motor and the Control Unit. Retractable Gates come with a 2 Year Warranty.


"What would void the Warranty?"


Warranty is void if the product is damaged due to misuse or vandalism. They are also dependent upon regular servicing; usually with a requirement of once every twelve months.

"Can I Cancel my Order?"


Most of our products are manufactured to suit your openings sizes. The chances of them fitting another opening is very slim, so they will be scrap. For this reason, you cannot cancel your order if we have manufactured your products. If the products have not been manufactured, cancelling the order may not be a problem. Please contact our Sales team if you have any concerns.


"If I order the wrong Stock Product, can I return it?"


You can return stock products for a 20% restocking charge. Speak to our Sales team for more.



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