Terms & Conditions

    1. INTRODUCTION
  • 1.1. This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods and services (the Products) listed on our website (the 'Website') or in our catalogue or those notified to you by any other medium to you.
  • Before confirming your order please:
  • 1.2.1. Read through these terms and conditions (the 'Conditions') and in particular our cancellations and returns policy at clause 10 and limitation of our liability and your indemnity at clause 14
  • 1.2.2. Print a copy for future reference.
  • 1.2.3. Read our privacy policy regarding your personal information.
  • 1.3. By ordering any of the Products listed on this Website or any Products that we have specified via email or telephone, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on our Website from time to time.
  • 1.4. We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. It is your responsibility to check regularly to determine whether we have changed these Conditions.
  • 2. About Us
  • This Website is owned and operated by Security Direct Product Ltd ('we'/'us'/'our'), a limited company (trading as Security Direct and as Decor Grill Security ), registered in England and Wales under company number: 7187931 having our registered office at Rose Villa, Bentley, Beverley, HU17 8PP. Our VAT Number is: 990908675.
  • 3. COMMUNICATIONS
  • 3.1. You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
  • We will contact you by email or provide you with information by telephone or in writing.
  • 4. OVERSEAS ORDERS
  • 4.1. Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).
  • 4.2. We will not accept orders for goods from individuals located outside the United Kingdom. We may agree to provide our services if you are resident in the European Economic Area (EEA), subject to reserving a right to amend the specifications or standards of the services offered on the Website and/or these Conditions or to refuse to accept an order for our services from you, if it will put an excessive strain on our business or if we have an objective reason for doing so. If we accept your order, you will be liable to pay for all and any additional costs that we incur in order to facilitate your order. You will have an opportunity to cancel your order in case the additional costs are not acceptable.
  • 4.3. If we agree to supply any services ordered from the Website for delivery outside the United Kingdom they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price excluding VAT and the cost of delivery (in the case of goods). Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
  • 4.4. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
  • 4.5. You must comply with all applicable laws and regulations of the country for which the services are destined. We will not be liable for any breach by you of any such laws.
  • 5. PRICE
  • 5.1. The prices of the Products are quoted on the Website or notified to you via email, electronically, via telephone or in writing where necessary.
  • 5.2. Prices quoted are for delivery (in the case of goods) and for performance (in the case of services) in the United Kingdom unless otherwise specified.
  • 5.3. Unless otherwise stated, the prices quoted exclude delivery costs (in the case of goods), and VAT.
  • 5.4. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Products to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery of the goods and/or we have commenced providing the services.
  • 6. PAYMENT
  • 6.1. Payment can be made by any major credit or debit card or through an electronic payment account as explained on the confirmation form
  • 6.2. No charge will be added to any payments made by credit card.
  • 6.3. Payment is required immediately upon completion of your order or where services are provided immediately upon the commencement of the services commencing.
  • 6.4. Please note that we do not accept the following cards for payment:
  • 6.4.1. American Express.
  • 6.5. By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.
  • 6.6. Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.
  • 6.7. When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.
  • 6.8. By accepting these Conditions you:
  • 6.8.1. Undertake that all the details you provide to us for the purpose of purchasing the Products are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Products ordered
  • 6.8.2. Authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention
  • 6.9. We shall contact you should any problems occur with the authorisation of your card.
  • 6.10. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.
  • 7. ORDER PROCESS AND FORMATION OF A CONTRACT
  • 7.1. All orders are subject to acceptance and availability. If any Products ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.
  • 7.2. Any order placed by you constitutes an offer to purchase the Products from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
  • 7.3. You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details have been verified by yourself in writing or electronically. If an order is accepted and subsequently made specifically for you on a bespoke basis according to measurements, diagrams, plans etc. that you have confirmed are correct which later turn out to be incorrect or that you have simply changed your mind as to what you require, we are not liable for any loss incurred howsoever caused. You will not be entitled to cancel this order and obtain a refund.
  • 7.4. Once an order has been confirmed by yourself it may not be possible to amend any order where the order is made on a bespoke basis. We will do out utmost to accommodate any changes that you wish to incorporate however, if this causes the cost to increase then you agree to be liable for and to pay the extra costs incurred.
  • 7.5. Where we agree to the supply and installation of any goods and products we will agree a mutually convenient date for the installation and any associated works to be carried out. If you subsequently have to amend the date that the works are to be carried out and we incur any cancellation charges or any associated charges by our suppliers you agree to be liable for the same.
  • 7.6. Before you confirm any order after a quotation is supplied it is your responsibility to ensure that you have checked the product information on our website. Product information includes but is not limited to height, weight, length, depth, size, design etc. We cannot be held responsible if the product when supplied is not suitable for your needs unless an error has been made on our part. If you are unable to access the Product information for any reason please do not confirm the order and we can forward you written details for the Product information. Unless you advise otherwise it will be deemed that you have checked the product information and be deemed that it is suitable for your requirements.
  • 7.7. You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Products ordered by you from the Website.
  • 7.8. A contract between you and us (the 'Contract') incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we have dispatched the goods and/or shall be providing the requested service and, where appropriate, have made it available to be downloaded. We will send you an email to confirm this (a 'Confirmation Notice'). The Confirmation Notice will amount to an acceptance of your offer to buy the Products from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).
  • 7.9. Where we agree to supply Products to you permanently or on an ongoing (continuous) basis, such as by subscription, they shall be provided for a minimum fixed period of time (the 'Minimum Duration'). The length of the Minimum Duration will depend on which package or product you have selected to purchase and is provided on the Website.
  • 7.10. The Contract will relate only to the Products stated in the Confirmation Notice. We will not be obliged to supply any other Products which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.
  • 7.11. You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.
  • 7.12. You will be subject to the version of our policies and Conditions in force at the time that you order the Products from us, unless:
  • 7.12.1. Any change to those policies or these Conditions is required to be made by law or governmental authority
  • 7.12.2. We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice